Shipping charges for parts and supplies shipped to Alaska, Hawaii, Puerto Rico and international destinations will be the actual rate charged by the carrier. Ground shipping is not available for Alaska, Hawaii and Puerto Rico.
Following UPS shipment methods are also available and charged actual charges at time of shipment:Next Day
3 Day Select
Shipping charges to other locations vary.
Orders may be placed either through our certified, secured and encrypted shopping cart on our web site or through our Customer Service Department at 1(510) 895-1383 or by fax at 510-895-1941. By placing an order with Tiger Drum, you are agreeing to the total dollar amount of the sale, and that Tiger Drum is authorized to collect payment via the payment method you specify. All orders are subject to approval by Tiger Drum.
Contact our Return Department: 510-895-1383 to receive a Returned Merchandise Authorization (RMA) number.
Box item securely in original packaging if possible. If you have the invoice copy, please include it.
Write RMA number on the return label or on outside of box.
Ship to Tiger Drum, 2559 Nicholson St., San Leandro, CA 94577
Payment is due before shipment, unless other terms have been negotiated. We accept Visa, MasterCard, Discover, American Express, Paypal, and Wire Transfer. Dealers, resellers, and government and educational institutions may apply for net 30 terms. These terms will be determined based on overall credit history and financial ability to pay for all goods purchased. Please allow 10-15 business days for application processing. Upon approval for terms, if an account reaches its set credit limit, further shipments may be placed on "hold" status until the amount over the limit is paid.
When paying by credit card, your card will not be charged until the items are shipped. For accounts with payment terms, when paying by check, please ensure that your customer number and invoice numbers are clearly listed to speed up processing and avoid possible errors. Any deductions must include proper documentation before they are allowed. Deductions for shortages, defective products, returns, etc., MUST have an accompanying credit memo when deducted from the payment. Failure to follow these instructions may result in credit not being applied.
For accounts with payment terms, if an invoice remains unpaid after the due date, further shipments may be placed on "hold" status until the past due amount is paid in full. NSF checks and stop payments will be subject to a $35.00 service charge. In the event of repeated delinquencies, and if we cannot otherwise resolve the matter to our satisfaction, your account may be placed in the hands of a collection agency or attorney for collection. In the event that your account is sent for collection, you will be obligated to pay the full balance of your account, plus interest thereon, at the highest rate permitted by law, together with all reasonable attorney’s fees, collection fees and related expenses incurred by Tiger Drum. The venue for all court hearings and litigation will be in Alameda County, California.
Tiger Drum attempts to be as accurate as possible in our content and pricing; however, we cannot guarantee that the product descriptions & specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Tiger Drum shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
When you submit "User Content" to us, whether via email, feedback, or posting on the website, you agree to give us rights to use and control that content as detailed below.
"User Content" means any information, messages, suggestions, questions, comments, postings, advertisements, ratings, ideas, techniques, notes, know-how, drawings, concepts, designs, audio visual material, photographs and pictures (including pictures of the user and other representations of the user's name and likeness), digital images, embedded images and other items or property depicted in the submitted images, or other content in any form submitted by a reader, customer or subscriber.
You grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully assignable and sub-licensable right to use, reproduce, modify, adapt, publish, translate, edit, reformat, create derivative works from, distribute and display content throughout the world for any purpose and in any media (including for advertising or other commercial use). You grant us the non-exclusive right to seek to enjoin and/or obtain damages from any third party from the unauthorized use or reproduction of your content. If we publish your content or authorize or license others to do so, your content may be edited for length or clarity or for any other reason either before or after it is published. We reserve the right (but not the obligation) to remove any content for any reason from Tiger Drum.
You hereby disclaim any right to any compensation from Tiger Drum in connection with Tiger Drum's exercise of its license rights in and to the User Content you have submitted to Tiger Drum. You acknowledge and agree that Tiger Drum is under no obligation of confidence to you, and shall not be liable for any use or disclosure of any User Content.
Tiger Drum reserves the right to change its terms and conditions in any respect at any time. Tiger Drum reserves the right to waive any of these terms and conditions without affecting future enforceability of that or any other term or condition.